Refund Policy

Returns & Refunds

At Felizardo Pets, your satisfaction is important to us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. Include your order number and photos of the item, and we will work to resolve the issue as quickly as possible.

Change of Mind

If you wish to return an item because you changed your mind, please contact us before returning the product. Items must be unused, in their original condition, and in the original packaging.

Please note that return shipping costs may be the customer's responsibility unless the item is faulty or incorrect.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method.

Refund processing times may vary depending on your payment provider.